H-Productions offers full refunds excluding delivery costs and any international duties & taxes when a return/exchange request is made by email (adress in our about section) within 9 days from the day of receiving the order. Items should be returned at your cost within 20 days with all the original packaging and in perfect condition.
HOW TO RETURN
It is entirely up to you how you return your order. However, we recommend that you use a tracked (barcoded) delivery service and insure your parcel as goods that are lost or damaged in transit will not be credited.
Returns must be received by us within 20 days of being notified of a returns/exchange request. Returns outside these timeframes may be accepted at the discretion of H-Productions and may only be refunded as a store credit.
Once your paypal transfer has been sent or credit card has been approved, you will receive an email confirming your order. Items that are in stock will be dispatched within 2-3 working day of receiving your order.
Once your order is ready, you will be notified by email and your order will be dispatched from Stockholm by Postal Mail package (trackable barcode). A signature and ID might be required upon delivery to ensure safe arrival.
Once you order is ready for dispatch, European delivery will usually take 2-6 days but delivery to some parts may take a little longer. America, Asia and overseas delivery will usually take 5-11 days.
VAT, DUTIES AND TAXES
Prices will include Sweden VAT for deliveries to Sweden customers only. For orders to areas that are exempted from VAT, you will notice that the order total will include VAT. Please note that you are responsible for any customs duties and taxes for items delivered outside the EU.
GENERAL PRODUCT INFO
While we endeavour to represent every product as accurately as possible, colours may vary depending on your screen resolution.
Note that some of our products are made of exquisit materials, and therefore should be handled with care and especially not dropped from high altitudes. Please take care of your product, to ensure it lasting as long as possible.
If you have any enquiries, please contact us (email in our about section) - and we will assist you as best we can.
All major credit cards and PayPal.